SALES OR SERVICE INQUIRIES
Sales and/or service inquiries should be emailed to info@vagliowatches.com, or you can call us at 864.546.1630.
WARRANTY
Vaglio Watches are covered by a one-year warranty for any manufacturing defects. Wear and tear, mishandling or abuse are not covered on either the watch, strap or buckle. Customers with warrant or return inquiries should email us at info@vagliowatches.com for instructions. This warranty is transferrable.
RETURNS
We hope you will enjoy your Vaglio watch for years to come. However, if you are not completely satisfied with your product, it can be returned for full refund within 30 days. Any watch must be returned unused and unworn and in their original condition and in their original packaging and case, including the receipt. Please use the original undamaged Vaglio packaging. Refunds will be processed within 7 days via the original mode of payment. Shipping costs are not refundable. Please email info@vagliowatches.comfor full instructions.
REGISTRATION + SERVICE
Q: How do I register my limited edition Eterno watch?
A: Following purchase, Vaglio will prepare and forward a certificate for your limited edition Eterno watch, including the owner name and piece number using the information provided at purchase. If you are purchasing this watch as a gift, please include the name of the recipient when purchasing to be included on the registration. If you gift the watch to another individual after purchase, you may email us at info@vagliowatches.com with the piece number and new owner’s name and we will gladly issue another certificate.
Our Automatic Watches are powered by a non-proprietary automatic movement and can be serviced or repaired in many locations. We suggest that the watch be cleaned and services at least once every two years. Our Quartz Watches are powered by a battery that will eventually need replacement. In either case, we recommend that only certified watch repair or service center provide the service and that all seals including around the case crown be inspected at that time. Please send an email to info@vagliowatches.com with any questions or assistance finding a qualified technician.
ORDERS + SHIPPING
Q: How much will I be charged for shipping and delivery?
A: Each watch is shipped for a flat rate of $15 dollars for shipping and handling. Orders will be shipped within 3 days via Express delivery. If you place an order for more than one watch, only one shipping fee is applied to the full order.
Q: Can I place an order by phone?
A: Yes. You can call us at 864.546.1630
Q: Do you offer rush shipments?
A: Our Standard for shipment is 3 days plus shipping time. If you have a special need, please feel free to call us at 864-546-1630 and we will do everything we can to accommodate your request.
Q: Can I cancel or make changes to my order?
A: Call 864.546.1630 and we will do all we can to accommodate your request.
VAGLIO PRIVACY NOTICE
This privacy notice discloses the privacy practices for vagliowatches.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
ORDERS
We request information from you when you place an order. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
COOKIES
We use “cookies” on this site. A cookie is a piece of data stored on a site visito’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 864-546-1630 or via email at bob@vagliowatches.com.